If you ask commercial real estate brokers where the rubber really meets the road, most are likely to respond: "concluding the deal." W&H's commitment to be the most broker-friendly ownership in town drives us to maintain a standardized, smooth, streamlined and easy leasing process throughout our portfolio by offering:

• Responsive on-site building management and hands-on ownership. Sometimes, deal execution can drag on. But it is our policy to respond fast – most often within 24 hours – with a written response, not an oral one. And we work on weekends, too!
• Flexibility in build-outs. Obviously, meeting a tenant's needs in a build-out requires a lot of flexibility on both sides of the table. W&H has arranged thousands and thousands of leases over the years, so we know that a deal can be struck in many ways – whether that be a turn-key installation, cash and part free rent toward an office built by the tenant or an office custom-built by the landlord, etc. We are driven to find pathways to success, bridges over challenges, and to deliver for our tenants.
• Ownership involvement. Tenants should know that they are dealing with a landlord whose principals are personally involved, rather than with a spreadsheet jockey sitting behind a computer or a remote corporate entity. And the owners of W&H's portfolio supervisor, Malkin Holdings, not only often participate in space showings, but they also work directly with prospective tenants and their brokers with questions or other concerns about W&H buildings. The Malkins walk the portfolio hallways, inspect the lobbies and bathrooms, and meet regularly with building operations and leasing personnel to make certain, first hand, that their high standards are being met, and they track closely the deals as they are being done.
• Standardized leasing procedures. We are proud of our consistency throughout our portfolio; if you've been to more than one of our properties, you already know that our proposals, analyses, floor plans, etc. are all in the same format, so that there's no reinventing of the wheel from building to building, thereby saving time and money for all parties involved. There is one lease form. Furthermore, when you work with W&H, there is a single point of contact to coordinate everything from space design to move in. And even when a transaction is inherently complicated, we make it as easy as possible. We know we are in a service business, and W&H is here to accommodate the needs of tenants and the brokers who represent them.
• 100% Commissions paid upon signing. Without question, one of the most distinctive aspects of leasing at a W&H building is that the broker is paid 100% – within 24 hours of lease signing. Good times and bad, we have maintained a simple guiding rule: Commissions are not a negotiation, they are earned and paid. Deliver us a bill on Monday afternoon; get paid on Tuesday morning!

At W&H, we strive to serve our tenants and the brokers who represent them, from the first showing, every step along the way.