Tenants at all W&H buildings can now order maintenance work and monitor its status online. Thanks to Internet-based property management systems, getting action with accountability is just a few keystrokes away.
Tenants at 1359 Broadway use the Newmark PM system, 501 Seventh Avenue has CBRE's Angus online work order and tracking system; tenants at The Lincoln Building, the International Toy Center, and 250 West 57th now use Aware to click on a link on The W&H Web site and type in a work request. The benefits are many, says Richard C. Heller, who oversees engineering supervisory services at W&H buildings.
"Requests are immediately processed, and work orders can be directly forwarded to the appropriate party, which means that there is no need for a middleman," he explains. "Tenants, meanwhile, can check on the status of the work by accessing the work order system in real time online. Quotes for non-maintenance work and cleaning services can also be delivered through the online system."
There's no playing phone tag, Mr. Heller adds. It's all about speed and efficiency.
"The implementation of Internet-enabled property management systems is another reflection of W&H's efforts to move its properties forward to the cutting edge of technology," Mr. Heller notes.
To access Aware Manager, visit the W&H Properties Web site at http://www.whpropertiesny.com, go to your individual building Web site, and click on the Service Request link at the bottom of the home page screen.
